Cancellation & Refund Policy
Refund Policy
• All consultation fees paid are generally non-refundable once the consultation has been
delivered in full, except in the exceptional cases below.
• Refunds may be processed in the event of erroneous payment (duplicate, wrong amount),
failure in payment processing, undelivered or deficient services, or cancellation by the Clinic.
• To request a refund, clients must notify Psycortex Pvt. Ltd. in writing within 3 business days
(max 7 business days) of payment (or upon discovering the error).
• Upon verification, approved refunds will be processed within 5-10 business days, via the
original mode of payment (or alternate if mutually agreed).
• If we do not comply within reasonable timelines, you may have legal recourse under the
Consumer Protection Act, 2019.
• We do not accept chargebacks without due justification; clients must communicate with us
first before initiating a chargeback.
• This policy is subject to change; the version on our website / agreement at the time of your
booking applies.
• Subscription
• Subscription payments are generally non-refundable once processed.
• Exception: If you contact us via our registered email (care@psycortex.in) or phone (+91
87670 27078) within 7 business days of payment, you are eligible for a 100% refund.
• Requests made after this period will not be eligible for a refund.
Terms & Conditions
1. Nature of Services
• The consultations provided by Psycortex Pvt. Ltd. (“the Company”) are based on established
psychological principles, counselling methods, and professional expertise.
• Counselling outcomes depend on multiple individual factors, including the client’s openness,
interpretation, and follow-through. Hence, results are not guaranteed.
• Guidance provided by the Company is advisory in nature. Clients are free to accept or reject the
advice.
• These consultations do not constitute medical treatment, legal advice, or contractual
obligation. By availing of the services, the client acknowledges that no legal liability arises solely
from the advice given.
2. Acceptance of Terms
• By accessing the website psycortex.in (“Website”) or availing of services (“Services”), you agree
to be bound by these Terms & Conditions.
• If you do not agree with any provision of these Terms, you should discontinue use of the Website
and Services.
• These Terms apply to all visitors, clients, and users of the Website and Services.3. Purchases & Payments
• If you choose to purchase any service through our website, you may be required to provide
personal, billing, or payment information.
• Payments are processed through secure RBI-regulated gateways (UPI, Net Banking, Credit/Debit
Cards, Wallets). The Company does not store your sensitive payment details (such as CVV or card
numbers) in compliance with RBI tokenization guidelines and the Information Technology
(Reasonable Security Practices & Procedures and Sensitive Personal Data or Information)
Rules, 2011.
• By making a payment, you confirm that the information provided is true and accurate and that
you are authorized to use the chosen payment method.
• We do not compel clients to purchase any product or service. Participation is voluntary and
based on client discretion.
4. Use of Website & Cybersecurity Compliance
• You agree to use the Website only for lawful purposes and in compliance with the Information
Technology Act, 2000, and applicable Indian cyber laws.
• You shall not attempt to gain unauthorized access, inject malware, or misuse the Website in any
manner.
• Any misuse, fraud, or cyber-offence may be reported to law enforcement authorities under
Indian cybercrime laws.
• We take reasonable steps to protect your data; however, no system is 100% secure. By using our
Services, you accept this inherent risk.
5. Third-Party Links & Services
• Our website may contain links to third-party websites or services that are not owned or
controlled by Psycortex Pvt. Ltd.
• We have no control over, and assume no responsibility for, the content, privacy policies, or
practices of such websites or services.
• You agree that Psycortex Pvt. Ltd. shall not be liable for any damage or loss arising from reliance
on or use of such third-party services.
6. Liability Disclaimer
• The Company, its directors, employees, or representatives shall not be liable for:
• Any direct, indirect, incidental, or consequential loss arising from use of the Services.
• Decisions made by clients based on counselling advice.
• Technical disruptions, cyber incidents, or force majeure events beyond reasonable control.
• Nothing in these Terms limits rights available under the Consumer Protection Act, 2019.
7. Changes to Terms
• The Company reserves the right to update or modify these Terms at any time, in compliance with
applicable laws.• Material changes will be notified via the Website and, where feasible, by email. Continued use of
Services after changes implies acceptance.
8. Governing Law & Jurisdiction
• These Terms shall be governed by and construed in accordance with the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts at Nagpur, Maharashtra,
India.
Privacy Policy
Psycortex Pvt. Ltd. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your
personal information in accordance with Indian laws, including the Information Technology Act,
2000, IT Rules 2011, and the Digital Personal Data Protection Act, 2023.
By accessing psycortex.in (“Website”) or using our services (“Services”), you agree to the practices
described in this policy.
• Information We Collect
We may collect the following information:
• Personal Information (PII): Name, email, phone number, mailing address, payment details
(processed via RBI-regulated gateways).
• Usage Information: IP address, browser type, ISP, pages visited, date/time, referring/exit
pages, and clicks.
• Cookies & Web Beacons: To optimize user experience, store preferences, and customize
content.
We do not knowingly collect personal information from children under 13. If you believe a child has
provided information, contact us immediately to remove it.
• How We Use Your Information
We use your information for:
• Personalizing your experience on the Website and Services
• Processing transactions and payments securely (per RBI guidelines)
• Responding to customer inquiries and service requests
• Improving our Website and Services
• Administering promotions, surveys, and other site features
• Sending important updates about Services, if you opt in
• Data Protection & Security• We implement reasonable security measures to prevent unauthorized access, disclosure, or
misuse of your information.
• All digital payments are processed via RBI-approved secure gateways; sensitive financial data
is not stored on our servers.
• Regular vulnerability assessments and security scans are conducted to ensure website safety.
• No system is completely immune to risk; users acknowledge inherent limitations of online
data security.
• Cookies & Third-Party Services
• Our website uses cookies to enhance user experience. You may disable cookies via your
browser settings.
• Third-party vendors (like Google Ads) may use cookies or web beacons for advertising and
analytics.
• We have no control over third-party cookies. Please consult their privacy policies for details.
• Our Privacy Policy does not extend to third-party websites linked from psycortex.in.
• Sharing Your Information
We do not sell, trade, or rent your personal information. We may share information only:
• With service providers for operational purposes (e.g., payment processing, hosting, analytics)
• To comply with applicable Indian laws or government requests
• To protect our rights, property, or safety of our user
• Your Rights
Under Indian law, you have the right to:
• Access your personal data we hold
• Correct or update inaccurate information
• Withdraw consent for processing your personal data
• Request deletion of your personal data
To exercise your rights, contact us at care@psycortex.in.
• Children’s Privacy
We do not knowingly collect personal information from children under 13 years. Parents/guardians
should supervise children’s online activities.
• Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via the Website.
Continued use after updates implies acceptance