Cancellation & Refund Policy

Refund Policy

• All consultation fees paid are generally non-refundable once the consultation has been

delivered in full, except in the exceptional cases below.

• Refunds may be processed in the event of erroneous payment (duplicate, wrong amount),

failure in payment processing, undelivered or deficient services, or cancellation by the Clinic.

• To request a refund, clients must notify Psycortex Pvt. Ltd. in writing within 3 business days

(max 7 business days) of payment (or upon discovering the error).

• Upon verification, approved refunds will be processed within 5-10 business days, via the

original mode of payment (or alternate if mutually agreed).

• If we do not comply within reasonable timelines, you may have legal recourse under the

Consumer Protection Act, 2019.

• We do not accept chargebacks without due justification; clients must communicate with us

first before initiating a chargeback.

• This policy is subject to change; the version on our website / agreement at the time of your

booking applies.

• Subscription

• Subscription payments are generally non-refundable once processed.

• Exception: If you contact us via our registered email (care@psycortex.in) or phone (+91

87670 27078) within 7 business days of payment, you are eligible for a 100% refund.

• Requests made after this period will not be eligible for a refund.